Drew, I found your comment about Salesforce's Agentforce is very revealing. The adoption increased 60% Q-o-Q, but with limited revenue impact.
My wife works as a software procurement manager for an S&P 500 company, and I frequently check with her about their spending on AI tools. Her response is they have hardly spent any incremental money on AI software yet, outside some small spending on pilot projects (mostly personnel expenses). If a vendor claims they have AI functionalities and modules in the production software bundle, she would just negotiate these add-ons as freebies. She also says that they are now asking every vendor if they have AI in their tools during negotiations. If not, it would be a negative factor in their vendor selection process.
Your comment seems a confirmation of the view shared by my wife about her company. They take the AI features as a given, but are unwilling to pay or only assign a low business value at this time.
If this is also true in some other large enterprises, the revenue and ROI for the AI investment will still be years away in the future. Personally, I am very suspicious about the claims of AI revenue in many of the earnings calls I attended.
Drew, I found your comment about Salesforce's Agentforce is very revealing. The adoption increased 60% Q-o-Q, but with limited revenue impact.
My wife works as a software procurement manager for an S&P 500 company, and I frequently check with her about their spending on AI tools. Her response is they have hardly spent any incremental money on AI software yet, outside some small spending on pilot projects (mostly personnel expenses). If a vendor claims they have AI functionalities and modules in the production software bundle, she would just negotiate these add-ons as freebies. She also says that they are now asking every vendor if they have AI in their tools during negotiations. If not, it would be a negative factor in their vendor selection process.
Your comment seems a confirmation of the view shared by my wife about her company. They take the AI features as a given, but are unwilling to pay or only assign a low business value at this time.
If this is also true in some other large enterprises, the revenue and ROI for the AI investment will still be years away in the future. Personally, I am very suspicious about the claims of AI revenue in many of the earnings calls I attended.
Interesting-- Thank you for sharing!